Refund Policy

Thank you for shopping at Unicols. We hope this never happens but if you are not entirely satisfied with your purchase, we're here to help.

You must raise a request to return your order within 7 days to be eligible for an exchange or refund. In case of failure to raise a complaint within 7 days, the return request will not be accepted.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for assistance with returns at: shreshthunicols@gmail.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Reverse Pick-up option:

If your return is accepted, we provide a free reverse pick-up in case of the following:

- You received a defective/damaged or a wrong product

In case of return due to any other reasons, a reverse pickup charge of Rs.50/- would be applicable. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Also kindly click a photo or shoot a video of the same.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Upon approval, we will take 15 to 18 business days to have the amount refunded through the same payment method.

In case of Cash-On-Delivery orders, upon approval of your return request, our team will contact you for your Bank Account/UPI details where the refund amount will be credited within 15 to 18 business days.